CITCO’s Online Return and Refund Policy

This Return and Refund Policy was last modified on March 6, 2016.

Thanks for shopping at CITCO. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

Although you are responsible for paying for your own shipping costs for returning your item, we will refund the total amount of your purchase including the original shipping charges.

Contact Us

If you have any questions on how to return your item to us, contact us.

Return Procedure:

  1. Call CITCO (part of American Eagle Supply, Inc.) 909-594-7055 or email customerservice@citcousa.com .
  2. We will reply via an email to confirm your intent to return or exchange.
  3. Return address is as follows: CITCO Returns, 4030 Valley Blvd. Suite 102, Walnut, CA 91789
  4. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or return after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).