FAQ

This is the most frequently asked question we get. Quite honestly we are not sure which particular stores may carry our products.  The reason for this is we mainly distribute through national distributors.  They in turn can sell to retailers across the country and overseas.  On a limited basis, we may sell to a retail chain and would be glad to let you know if one might be in your area. Please click here to contact us.

Yes we do.  If you are interested in our products, please click here for more information.

Yes. All of our products are made in the USA. Our factory is located in Walnut, near Los Angeles, California.

No. While we always prefer to purchase and support domestic companies, there are some ingredients and packaging components which are either directly imported by CITCO or they are purchased domestically by CITCO but may be derived from other countries, good examples are coconut oil (which comes from major coconut harvesting countries like Indonesia, Malaysia and India) and shea butter (primarily produced in West Africa).

Shipping is determined by the US Postal Service.  The total shipping weight of say for example, five sticks, is insignificant compared to just one or two sticks.  So when you purchase multiple sticks you will most likely save in shipping.

Typically on small orders (100 sticks or less) we ship via US Postal Service. On larger orders we may ship via UPS.

We reserve the right to ship via either UPS or US Postal Service.  If there are additional costs for shipping via one mode verses the other, we will never pass those on to you.  Whatever amount you expected to pay when you processed your order via “check-out” is what you will pay; never more.

We respect your privacy. Unless it is required by a U.S. governmental agency, we do not sell or release our customers’ information to anyone.

We do not test on animals.

Yes.

We always strive to use quality ingredients in all of our formulations. We are constantly looking for ways to improve our products.  At times, we have removed certain ingredients from our products like propyl paraben from our most popular Chap-Lip Lip Balm. At the same time, we have added Vitamin E to Chap-Lip Lip Balm.  But in general, the base which constitutes the bulk of the product remains the same.  CITCO lip balms are made in small batches and some ingredients are natural, so the scent and color of each batch may vary slightly.

Yes we do.  Please contact us for more information.

Yes we do.  Please contact us for more information.